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Terms of Service

Overview

Welcome to Dorée Beauty.

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, content, features, tools, products, and services, including any purchases made through our store (together, the “Services”).

Throughout these Terms, “we,” “us,” and “our” refer to Dorée Beauty. By visiting our website, using our Services, or placing an order, you agree to be bound by these Terms, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies made available through our store.

If you do not agree to these Terms, you should not use our website or purchase from our store.

  1. Eligibility and Account Information

By using our Services, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the Services with the consent of a parent or legal guardian.

You agree to provide accurate, current, and complete information when using our website or placing an order, including your email address, billing information, shipping information, and payment details.

You are responsible for maintaining the confidentiality of your account information and for all activity under your account.

  1. Products and Product Information

We make reasonable efforts to display product descriptions, colors, images, sizes, details, and other information as accurately as possible. However, product colors and appearance may vary depending on your device, screen settings, lighting, and other factors.

We do not guarantee that a product will look exactly the same in person as it appears on your screen.

Product descriptions, prices, availability, promotions, and product details may be changed or discontinued at any time without notice.

We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction, and to limit the quantity of products purchased.

  1. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products. We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, pricing errors, product availability, payment issues, incorrect customer information, or misuse of our Services.

An order is not accepted until it has been confirmed by us. If there is an issue with your order, we may contact you using the email address, billing address, shipping address, or phone number provided at checkout.

Please review your order carefully before submitting it. Once an order has been placed, we may be unable to cancel or modify it.

  1. Pricing, Taxes, and Billing

Prices are shown in the currency displayed at checkout.

Prices, discounts, and promotions may change without notice. The price charged will be the price displayed at checkout when your order is placed.

Unless stated otherwise, prices do not include taxes, duties, customs fees, shipping, or handling charges. You are responsible for any applicable taxes, import duties, customs charges, or other fees related to your order.

You represent and warrant that your payment information is accurate and that you are authorized to use the payment method provided.

  1. Shipping and Delivery

Shipping times shown on our website are estimates only and are not guaranteed unless expressly stated.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, severe weather, supply chain issues, holidays, or events outside our reasonable control.

If a shipment is delayed beyond the stated or legally required timeframe, we will handle the delay in accordance with applicable law.

You are responsible for ensuring that your shipping address is complete and accurate. We are not responsible for orders lost, delayed, or returned due to incorrect or incomplete shipping information provided by the customer.

  1. Returns, Refunds, and Exchanges

Returns, refunds, replacements, and exchanges are handled according to our Refund Policy, which is available through our store.

Unless required by applicable law or expressly stated in our Refund Policy, all sales are final after purchase.

We reserve the right to refuse returns that do not meet our Refund Policy requirements, including items that are used, opened, damaged after delivery, missing original packaging, returned without authorization, or returned outside the stated return window.

This does not limit any rights you may have under applicable consumer protection laws.

  1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at doreebeautysupport@gmail.com as soon as possible after delivery.

We may request your order number, photos, videos, packaging details, or other information to review the issue.

If we determine that the item was damaged, defective, or incorrect due to our error or the shipping process, we may offer a replacement, refund, store credit, or another appropriate solution in accordance with applicable law and our store policies.

  1. Product Use and Customer Responsibility

Our products are intended for personal use only and not for resale, commercial redistribution, or unauthorized export.

You are responsible for reading product descriptions, ingredients, instructions, warnings, and suitability information before use.

If you have allergies, sensitivities, medical conditions, or concerns about a product’s suitability, you should consult a qualified professional before using the product.

By purchasing from Dorée Beauty, you agree to use our products only as directed and at your own discretion.

  1. Intellectual Property

All content on our website, including text, images, graphics, logos, product names, designs, branding, videos, audio, layout, and other materials, is owned by or licensed to Dorée Beauty and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, resell, exploit, or use any part of our website, content, or brand materials without our prior written permission.

The Dorée Beauty name, logo, product names, designs, and slogans are trademarks or brand assets of Dorée Beauty. You may not use them without our written consent.

  1. Third-Party Services and Links

Our website may include links, tools, apps, payment processors, shipping providers, analytics providers, advertising services, or other services operated by third parties.

We are not responsible for third-party websites, tools, services, policies, content, or practices. Your use of third-party services is at your own risk and may be subject to their own terms and privacy policies.

  1. Shopify

Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

However, purchases made through our store are transactions between you and Dorée Beauty. Shopify is not responsible for our products, order fulfillment, customer service, returns, refunds, exchanges, or any dispute between you and Dorée Beauty.

  1. Privacy

Your use of our Services is also governed by our Privacy Policy, which is published through our store and made available through Shopify’s policy and checkout features.

Our Privacy Policy explains how personal information may be collected, used, processed, shared, stored, and protected when you visit our store, place an order, contact us, or otherwise interact with our Services.

By using our website or placing an order, you acknowledge that your personal information may be handled as described in our Privacy Policy and by Shopify as part of providing the ecommerce platform for our store.

  1. Reviews, Feedback, and User Content

If you submit reviews, comments, feedback, photos, videos, suggestions, or other content to us, you grant Dorée Beauty a worldwide, royalty-free, transferable, sublicensable license to use, reproduce, publish, display, edit, and distribute that content for business, marketing, advertising, and operational purposes.

You confirm that any content you submit is accurate, lawful, and does not violate the rights of any third party.

We may remove or refuse to publish content that we consider unlawful, misleading, offensive, abusive, defamatory, infringing, or otherwise inappropriate.

  1. Errors and Inaccuracies

Our website may occasionally contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, availability, or other information.

We reserve the right to correct errors, update information, cancel orders, or refuse orders affected by such errors, even after an order has been submitted, where permitted by law.

  1. Prohibited Uses

You agree not to use our Services:

  • for any unlawful, fraudulent, abusive, or harmful purpose;

  • to violate any law, regulation, or third-party right;

  • to infringe our intellectual property or the rights of others;

  • to submit false, misleading, or inaccurate information;

  • to upload or transmit viruses, malware, or harmful code;

  • to spam, phish, scrape, crawl, or collect data without permission;

  • to interfere with the security or operation of our website;

  • to impersonate another person or entity;

  • to use bots, automated tools, or agents to misuse our Services;

  • to attempt to bypass security, access restrictions, or fraud-prevention systems.

We reserve the right to suspend, restrict, or terminate access to our Services if we believe these Terms have been violated.

  1. Disclaimer of Warranties

To the fullest extent permitted by law, our website, Services, and products are provided on an “as is” and “as available” basis.

We do not guarantee that the Services will be uninterrupted, secure, error-free, or free from viruses or harmful components.

Except where required by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow limitations on certain warranties, so some of these limitations may not apply to you.

  1. Limitation of Liability

To the fullest extent permitted by law, Dorée Beauty and its owners, employees, contractors, partners, suppliers, service providers, and affiliates will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our Services or products.

This includes, without limitation, loss of profits, revenue, data, savings, business opportunity, or goodwill.

Nothing in these Terms limits liability that cannot be limited under applicable law.

  1. Indemnification

You agree to indemnify and hold harmless Dorée Beauty and its owners, employees, contractors, partners, suppliers, service providers, and affiliates from any claims, losses, liabilities, damages, costs, or expenses, including reasonable legal fees, arising from:

  1. your breach of these Terms;

  2. your misuse of our Services;

  3. your violation of any law or third-party right;

  4. any content or information you submit to us.

  5. Termination

We may suspend or terminate your access to our Services at any time if we believe you have violated these Terms or used our Services in a harmful, unlawful, or abusive way.

Any provisions that by their nature should survive termination will continue to apply, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

  1. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be enforced to the maximum extent permitted by law, and the remaining parts will remain in full force and effect.

  1. Waiver and Entire Agreement

Our failure to enforce any part of these Terms does not waive our right to enforce it later.

These Terms, together with our posted policies, form the entire agreement between you and Dorée Beauty regarding your use of our Services.

  1. Assignment

You may not transfer or assign your rights or obligations under these Terms without our written consent.

We may transfer or assign our rights and obligations under these Terms without your consent where permitted by law.

  1. Governing Law

These Terms are governed by the laws applicable to the jurisdiction in which Dorée Beauty operates, without limiting any mandatory consumer protection rights that may apply in the customer’s place of residence.

Any disputes will be handled in a court or dispute-resolution forum with proper legal authority over the matter, unless applicable law requires otherwise.

  1. Changes to These Terms

We may update these Terms from time to time by posting a revised version on our website.

The updated Terms will be effective when posted, unless otherwise stated. Your continued use of our Services after changes are posted means you accept the updated Terms.

  1. Contact Information

Questions about these Terms, orders, returns, refunds, or customer support should be sent to:

Dorée Beauty
Email: doreebeautysupport@gmail.com