Legal notice
Legal Notice
This Legal Notice applies to the Dorée Beauty online store, website, products, content, and services.
Store Information
Dorée Beauty is an online retail store offering beauty-related products to customers through our website and checkout system.
Customer support is provided by email only unless otherwise stated on our website.
Contact email:
doreebeautysupport@gmail.com
We do not operate a public walk-in retail location, in-person customer service desk, or public return counter.
Online Store Only
Dorée Beauty operates as an online-only store. All purchases must be made through our website and checkout system.
We do not accept in-person orders, in-person returns, or in-person customer service requests.
All customer communication regarding orders, shipping, returns, refunds, damaged items, incorrect items, or other support matters should be sent to doreebeautysupport@gmail.com.
Platform Provider
Our store is powered by Shopify, which provides the ecommerce platform used to display products, process checkout, and operate the online store.
Purchases made through our store are transactions between the customer and Dorée Beauty. Shopify is not responsible for our products, product descriptions, order fulfillment, shipping, returns, refunds, customer service, or any dispute between the customer and Dorée Beauty.
International Orders
Dorée Beauty may sell and ship products internationally.
Customers are responsible for making sure that any product ordered from our store can legally be imported, received, and used in their country, state, region, or local area.
We are not responsible for customs delays, import restrictions, refused shipments, seizures, local product restrictions, or additional charges imposed by customs authorities, postal services, couriers, governments, or local authorities.
Customs, Duties, Taxes, and Import Fees
Orders shipped internationally may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless these charges are collected at checkout, they are the responsibility of the customer.
Dorée Beauty is not responsible for paying customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges after the order has been placed.
If a customer refuses delivery because of customs duties, taxes, import fees, or local restrictions, the original shipping cost and any return shipping, carrier fees, customs fees, or handling costs may be deducted from any refund where permitted by law.
Product Information
We make reasonable efforts to keep product information accurate and updated. However, product descriptions, images, colors, ingredients, packaging, sizes, availability, and other details may change without notice.
Product images are for illustration and presentation purposes. Actual product appearance may vary depending on screen settings, lighting, manufacturing updates, packaging changes, or supplier adjustments.
No Medical or Professional Advice
Information on our website is provided for general informational and shopping purposes only.
Dorée Beauty does not provide medical, dermatological, cosmetic, health, or professional advice.
Customers with allergies, sensitivities, medical conditions, skin conditions, pregnancy-related concerns, or other health concerns should consult a qualified professional before using any product.
Use of Products
Customers are responsible for reading product descriptions, ingredients, warnings, instructions, and suitability information before use.
Products should only be used as directed.
Dorée Beauty is not responsible for misuse, improper application, allergic reactions, sensitivities, or results that differ from customer expectations, except where liability cannot be limited under applicable law.
Order and Shipping Responsibility
Customers are responsible for providing accurate and complete order information, including name, email address, shipping address, billing information, and any other required checkout details.
Dorée Beauty is not responsible for delays, failed delivery, returned packages, or lost orders caused by incorrect or incomplete customer information.
If an order has already been processed or shipped, changes may not be possible.
Legal Rights
Nothing in this Legal Notice is intended to remove, limit, or restrict any mandatory consumer rights that apply under relevant law.
If any part of this Legal Notice conflicts with mandatory consumer protection laws, the mandatory legal right will apply only to the extent required by law.
Intellectual Property
All content on our website, including text, product images, graphics, logos, designs, branding, product names, layout, and other materials, is owned by or licensed to Dorée Beauty unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, resell, scrape, download, or use our website content, branding, or materials without prior written permission.
External Links
Our website may contain links to third-party websites, apps, tools, payment providers, shipping providers, social media platforms, or other external services.
We are not responsible for the content, accuracy, policies, security, or practices of third-party websites or services.
Use of third-party services is at your own risk and may be subject to their own terms and privacy policies.
Errors and Availability
Our website may occasionally contain errors, inaccuracies, or omissions, including errors related to product descriptions, pricing, promotions, shipping times, availability, or other information.
We reserve the right to correct errors, update information, cancel orders, or refuse orders affected by errors where permitted by law.
Product availability is not guaranteed.
Legal Requests and Rights Complaints
Legal requests, intellectual property complaints, copyright concerns, trademark concerns, or rights-related notices should be sent to:
Please include enough information for us to understand and review the issue, including your full name, contact information, a description of the matter, relevant links or order numbers, and any supporting documentation.
Disputes
Customers should contact us first at doreebeautysupport@gmail.com so we can try to resolve any order issue, product issue, delivery issue, or customer service concern.
Any dispute will be handled according to our Terms of Service and applicable law.
Changes to This Legal Notice
We may update this Legal Notice from time to time by posting a revised version on our website.
The updated version will apply from the date it is posted, unless otherwise stated.
Contact
For questions about this Legal Notice, customer support, orders, shipping, returns, refunds, or product issues, contact:
Dorée Beauty
doreebeautysupport@gmail.com